Product Support and Solutions (PSS)

A key function within our operations division, the Product Support and Solutions (PSS) Group provides key technical services ensuring our customers are supported from an initial point of interest, through the pre-sales process, product delivery and then into ‘in-life’ use of our products.

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The group is split into three teams:

  • The Support Desk Team provides critical 1st and 2nd line technical investigation of issues for our direct customers and distributor companies across the globe.
  • The Product Team provides additional technical expertise for issue investigation, project management and delivery of products for new customers and training services
  • The Partner Solutions Team provides engineering support for our Sales team on key opportunities, and maintains a close technical relationship with our distributors and partners.

The PSS Group employs a mixture of engineers with an RF and Telecoms background, as well as marketing and administrative staff. With such a wide ranging remit and constant contact with our customers and distributors, travel within the UK and to international destinations is a regular feature for some of our roles, along with attendance at industry events and trade exhibitions.

So if a fast paced role with variety, customer contact and good career progression is the sort of thing you’re interested in, our Product Support and Solutions Group could have the opportunity for you.

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