Last updated: 12 August 2019
This website is owned and operated by Sepura Limited whose registered office is at 9000 Cambridge Research Park, Beach Drive, Waterbeach, CAMBRIDGE, CB25 9TL, UK. Sepura Limited is owned by Hytera Communications Corporation Limited headquartered in Shenzhen, China.
Registered company number: 4353801
Use of this website indicates agreement to the Terms contained in this document. You may only use this website in accordance with these Terms and for lawful and proper purposes. The following Terms and Conditions contain all the terms of your agreement relating to use of this website. No other written or oral statement (including statements in any brochure or promotional or marketing literature published by Sepura) will be incorporated into this agreement.
Your use of this website, any downloaded material from it and the operation of these Terms shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the English Courts. Sepura reserves the right to bring any action for your breach of these Terms before the courts of your country of residence. These terms also detail what we will do with any data collected. We will only share your information with those permitted by you upon information submission.
All intellectual property rights embodied in the materials on this website and in the underlying software code are owned by Sepura and/or its licensors. You may not copy, modify, adapt, distribute, sell or otherwise transfer any material on this website without Sepura's prior written permission. However, the contents of this website may be downloaded, printed or copied by approved resellers of Sepura products to facilitate the marketing of said products.
© Sepura Limited. 2002– 2020 All rights reserved.
No part of the information contained herein and the other referenced documents may be copied, distributed or transmitted by any means to any other party without the prior written permission of Sepura. This document and the referenced documents are protected by copyright.
Although every reasonable effort has been made to ensure the accuracy of the information contained herein and any other referenced document, this should not be construed as a commitment on the part of Sepura and the liability of Sepura for any errors and omissions shall be limited to the correction of such errors and omissions. Sepura welcomes any comment and feedback as a way to improve any delivered documentation. The information contained herein has been prepared for the use of appropriately trained personnel, and it is intended for the purpose of the agreement under which the information is provided. Any party using or relying upon this information assumes full responsibility for such use and in no event shall Sepura be liable to anyone for special, collateral, incidental, or consequential damages in connection with or arising out of the use of this information. The information or statements given in these documents regarding the suitability, capacity or performance of products is provided “as is” with no warranty and no guarantee of completeness, accuracy or timeliness.
The Sepura logo, brands and product names are registered trademarks of Sepura Limited. All other trademarks appearing in this document are the property of their respective owners.
Changes to this website
Sepura regularly makes improvements or changes to the information, services, products and other materials on this website. Sepura may terminate this website, at any time, without notice. Sepura may also modify these Terms at any time, and such modification shall be effective immediately upon posting on this website. Accordingly, your continued access or use of this website is deemed to represent your acceptance of the modified Terms.
Links to other websites
This website may include links to other internet sites. Sepura is not responsible for anything contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk. At any time, Sepura may request removal of a link to this website which, in Sepura's sole opinion, is inappropriate or controversial.
Limitation of liability and indemnification
In no event will Sepura be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising from or in connection with use of this website or of any information contained in it, whether based on breach of contract, negligence, or otherwise. Nothing in these Terms shall exclude or limit Sepura's liability for death or personal injury caused by negligence or for fraudulent misrepresentation. You agree to indemnify, defend and hold Sepura harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms.
What information is being collected?
Sepura may request personal information through forms located on this website. Information requested could include, but is not limited to:
- First name
- Last name
- Email address
- Job title
- Phone number
Our website forms will also provide tracking of the page from which the form was submitted.
Any information voluntarily sent to Sepura by submitting a contact or downloads form on our website or by contacting us directly will remain confidential.
Who is collecting it?
All forms on the Sepura.com website use the Pardot marketing tool, linked to Salesforce, all information submitted via forms is then held in Pardot and Salesforce servers, more information on the security of data with Pardot/Salesforce can be found here.
How is it collected?
Personal information may be collected by Sepura at industry events we attend; the information gathered will be similar to those listed above and use the Quicktap survey software on event stands. The data will be entered by the individual or a sales representative in discussion on our event stand and will be processed in line with these terms.
For users of Sepura's Information Centre, please find further detail here.
Why is it being collected?
How will it be used?
Any individual information shared with us will be used only in the purposes agreed through our confirmed opt in process. We follow a confirmed opt in process to ensure you agree to receive marketing communications from Sepura. For submissions involving specific questions on our products, requests will be manually checked against customer information and will be handled by the Sepura Marketing or Customer Support teams or may be referred to the most appropriate Sepura partner.
Automated decision making - profiling and how decisions are made
Subject to the information submitted, Sepura will follow our internal processes to direct enquiries to the most appropriate individual or department. This may include profiling to identify geographical region based on a company name or segmenting into relevant market areas based on company name - for example, segmenting 'Police Force X' into 'Public Safety'. These decisions are made by the Sepura marketing team on a subjective basis and no automated profiling is in place. The processing of this data should provide you with a better experience, directing your request to the most appropriate individuals or department(s), enabling the prompt delivery of relevant information in response. Should an issue with this arise, please contact us.
Who will it be shared with?
Contact details provided will be shared with Sepura representatives or approved Sepura sales partners where the request is for a sales quote or support. The data will only be shared with the wider Hytera group for marketing purposes where consent has been given. Otherwise, your information will remain in Sepura databases and tools and shared only internally within Sepura. Where information needs to be shared with another party other than those agreed to or a change is made to our policies, the individual will be notified in advance.
Is the intended use likely to cause individuals to object or complain?
There should be no reason to object to the use of your information, however if you would like to discuss the use of your data, withdraw consent or request a copy of the data held about you, please contact the Sepura Marketing Team at:
9000 Cambridge Research Park
Or by email via firstname.lastname@example.org
California Privacy rights
Whilst this existing policy already complies with CalOPPA, as Sepura may have gained information on Californian residents from themselves when submitting an enquiry, Sepura wish to make it clear that California residents have certain rights to access and delete their personal information and to request transparency about our privacy practices. If you would like to access or delete your information, or otherwise exercise your rights under the CCPA, please see the section above with contact details.
Purpose of the processing and the legal basis for the processing
Our processing of data is to ensure a better experience for those visiting the Sepura website and submitting any forms to us. Our legal basis for processing is consent. The processing of data outlined above will not take place without consent provided via the check boxes detailed on our form submissions.
Retention period and criteria for determination
Data will be held for up to 2 years, with an annual review. At this point, where data has not been used for 12 months or there has been no tracked activity from the individual with the Sepura website, the data will be deleted from the system. If, at any other time, a request is made for deletion or to be removed from mailing lists, all information will be deleted except for the email address, which will be kept to ensure it is not re-added or emailed after it is unsubscribed.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union ("EU"). For example, this may happen because our third-party form tool vendor's servers are located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing of your data. If we transfer your information outside of the EU, we will take steps to ensure that appropriate security measures are taken, ensuring that your privacy rights continue to be protected as outlined in this Policy.
You reserve the right to lodge a complaint with a supervisory authority, as part of the jurisdiction of the United Kingdom. This should be lodged with the ICO.
Disclaimer of Warranty
To the maximum extent permitted by law, Sepura disclaims all implied warranties with regard to the information, services and materials contained on this website. All such information, services and materials are provided 'as is' and 'as available' without warranty of any kind. Note that availability of any product may also be dependent on export/import licences.
This policy is regularly reviewed and was last updated on 17 April 2019.