Aware of the need to refresh their radio fleet, the force organised field trials. Feedback from officers using the new Sepura SC21 TETRA radio was overwhelmingly positive, with a vital advantage for the SC21 over the previous Airwave estate being the powerful TETRA engine and receive sensitivity.
These combine to allow Cumbria Police officers to maintain Airwave coverage and keep communicating in the county’s many rural locations, where less powerful handsets frequently lose coverage.
This deployment was further supported by the ability of the SCG22 to act as a Gateway, extending Airwave coverage where it might not otherwise reach and further enhancing the overall critical communications solution.
The mobile radio was chosen as it has comprehensive deployment options, including car, van, motorcycle and desk mount options, and shares a common interface to the SC21 meaning officer training is minimised.
The transition to the new Sepura devices was undertaken during the Covid pandemic in the UK, with the Sepura team working with Cumbria Police to identify safe and effective ways to support an accelerated transition. This included Sepura supporting the force with a provisioning service, meaning the radios were pre-programmed and delivered to force headquarters ready to deploy.
In addition, the radios were programmed with a bespoke user interface designed to offer Cumbria Police officers a familiar user experience, minimising officer training.
“Our officers require reliable secure communications with easy-to-handle, reliable kit. Our old terminals were no longer supported by the manufacturer and starting to fail.
Our officers have been providing Policing services to our citizens and visitors to the County throughout the Covid pandemic. The Sepura rollout has occurred during this global pandemic, during which the team had to learn new ways of doing things safely. The Project team, along with Sepura’s support teams, delivered this new equipment to our teams.
It is imperative in a mission critical environment that we have excellent relationships with suppliers and immediate access to subject matter experts when our technicians need help or advice. Sepura’s understanding of Cumbria Police’ requirements and willingness to work together was key to achieving the agreed solution”Adrian Johnson, ICT Operational Change Business Lead at Cumbria Police