Ministry of Public Security, China
These tests demonstrate compatibility of Sepura radios with all 350-370 MHz frequency infrastructure vendors systems trialled in China to date. These trials show that the 350 MHz products and networks are available, mature and ready to be widely deployed and supported by multiple suppliers. Sepura enjoys a leading position in the TETRA world market and continues showing leadership in China. Sepura is strongly committed to China and to providing technical customer support locally.
Mr. Ma Xiao Dong, Chief Engineer Information and Communication, Ministry of Public Security, China
Etelm, France
Successful audio and data transmission on TETRA was achieved at 574.8 Km/h! This is indeed an astonishing and remarkable achievement for all those who made these tests happen. At such a high speed it is fundamental that the handover between the TETRA base stations is uninterrupted. The Sepura SRM3500 performed flawlessly and enabled continuous communications throughout the speed run. On the VT150 running at this fantastic speed audio quality must be exceptionally clean and intelligible. Among all the TETRA radios deployed for the tests, Sepura SRM3500 delivered a very high level of performance in terms of continuity of communications, speech clarity and reliability.
Mr Pierre Minot, President, Etelm, Etelm
National Emergency Management Agency (NEMA), South Korea
Korean government agencies chose Sepura radios for their outstanding ease of use and design. In addition, Promocom’s excellent reputation and their future plans to set up a local repair centre were also influential factors.
Mr. Sang-Yong Lee, Installation & Commissioning team of Ansung City
Connex, Sweden
The new TETRA system installed for Connex is scaleable and flexible; its reliability will enable the transport operator to maintain its outstanding levels of service. Our partnership with Sepura and our joint expertise have proven successful once again with public transport customers: this win confirms that our solutions are ideal for the demanding needs of this sector. Connex chose Sepura’s mobile terminals because of their dual data ports and the multiple installation options as these features make the radios the most flexible on the market today.
Lars-Gunnar Gydemo, Swedish Radio Supply AB , Swedish Radio Supply, AB
Lima Municipality - SURCO, Peru
We were particularly impressed with Sepura’s commercial and technical post-sales support. Sepura answered all our queries in record time making us forget that they were on the other side of the Atlantic! In addition, such high levels of support enabled the fast rollout of the system, which allowed us to meet our customer’s tight deadlines. This is the first digital trunked system to be installed in Peru in six years. The fast turnaround time of approximately one month from order to shipment was a great way to close 2006!"
Javier Sánchez Benalcazar, Managing Director, Grupo Mastercom , Grupo Mastercom
Municipality of Aix en Provence, France
This project brings state-of-the-art radio communications technology to Aix en Provence. It will allow the city to make significant improvements in the provision of municipal services. Our customer chose Sepura for its ability to provide unparalleled support and warranty conditions and extremely favourable delivery terms. In addition, the radios are robust, rugged and already abundantly tested by numerous TETRA users world-wide.
Pierre Letta, Sales Director, SYS&COM,
Riga Transport Authority, Latvia
The customer chose Sepura mobile radios because of their dual data ports and the multiple installation options as these features make the radios very flexible. In addition, the supporting documentation was very comprehensive and extremely detailed.
Rolands Barenis, President, Selkoms, Latvia
SECORA, Seville Municipality, Spain
SECORA chose Sepura not only for its market-leading reputation, but most of all for its ability to provide unparalleled support and warranty conditions and extremely favourable delivery terms. In addition, the radios are robust, rugged and already abundantly tested by numerous TETRA users world-wide.
Víctor Martínez Zepeda, Commercial Director, Telecommunications Division, Telvent, Telvent
Mendoza Police, Argentina
Versatile, robust and designed for the harshest of public safety environments, Sepura TETRA radios provided the ideal solution for Mendoza Police. We are aware that other countries in South America are monitoring progress of this initiative, and we believe this will lead to greater take-up of TETRA technologies in South American countries for the future.
David Chapiro, President of Intema, Intema
TetraStar, Denmark
TETRA technology ensured the smooth running of Landsstaevne 2006. Every evening for five days the national Danish TV transmitted for over 1 and half hours from the event. Everyone I have spoken to is positively impressed with Sepura radios; police, first aid and rescue services were extremely impressed with the radios' eyes-free usability and sound quality.
We registered circa 10,000 group calls during the event and had no faults at all. The busiest hours registered approximately 200 group calls per hour. First aid was the major user with over 1,000 calls. The first aid hospital counted over 250 calls.
Jørgen Brodersen, Managing Director, TetraStar, Denmark
Staffordshire Police, UK
We are using approximately 3000 Sepura radios and have been in contact with the company for several years.
Our radios include both the 2000 and 3000 series of Sepura products, many with integrated GPS. The radios perform well in a real world environment. Our users love them - we know this because we do not get any complaints: which is high praise indeed from Police officers! One of our motorway patrol officers, with over 30 years of experience, described them as 'the best bit of kit' he has ever had.
The radios are so configurable, any function can be put on virtually any soft key - the folders system for the talkgroups is totally flexible. The radios are very robust during programming, if a lead is pulled out by mistake and the radio powers off; users can just start again from where they left off. The software is logical and the 'Help' system is wonderful - by pressing help from any point it takes users directly to the part of the help text needed.
On every level we have found that Sepura and its products have met or exceeded our expectations. In addition, Sepura is able to listen and react quickly to new requirements.
Sgt Alex Rowlands, Radio Services Team , Staffordshire Police, UK
Unified Energy System of Russia
The environment in which employees of UES operate can be very challenging and present extreme weather conditions. After exhaustive evaluation tests the RAO UES of Russia chose Sepura radios for their ruggedness and robustness, vital features in such an environment. Sepura radios were preferred over the competition also because they offered the widest range of accessories.
Roman Smirnov, Director, Infracom, Infracom, Russia
Ibiza International Airport, Spain
The AENA (Aeropuertos Españoles y Navegación Aérea) group has once again chosen Sepura; the reasons behind this decision include Sepura’s reputation as the world-leading supplier of TETRA terminals and the unbeatable support and warranty conditions offered by the Cambridge-based manufacturer. In addition, Sepura radios are robust, rugged and already tested with over 1,000,000,000 hours of operational use world-wide. The delivery terms of this project consolidate our position within AENA, the Spanish Airport Authority, as the leading TETRA equipment supplier for airports in Spain: our TETRA solution has helped them to make significant improvements to their daily operations.
Victor E. Martinez Zepeda, Commercial Director, Telecommunications Division, Telvent, Telvent
St Petersburg Municipality, Russia
The ambulance service was looking for small, lightweight terminals offering a range of voice and data functions. The new system will be used to optimise the ambulances’ routes, enable remote use of additional special medical equipment and allow real-time consultations with medical experts.
Eugene Lapshin, Project Manager, Compas+Radio, Russia
East of England Ambulance Service, UK
As well as providing much improved coverage, the Sepura handsets were an overwhelming winner among staff when we looked at the options. The handsets' functionality is excellent. The crews are particularly pleased with the way that they can call for emergency assistance with the press of a single button. This will greatly improve crew safety, and through the GPS functionality enable the location of individual crew members to be rapidly identified should they need to summon urgent assistance.
Rick Davis, Digital Radio Operational Lead, East of England Ambulance Service, UK
E.ON, Finland
Reliable and easy-to-use mobile communications are essential for trouble management, network operation and construction, and to facilitate communication with authorities and the national grid company (Fingrid) during major network failures.
Jarno Ström, Manager of Network Operations , E.ON, Finland
Austrian Government, Austria
This achievement is testament to Sepura's market-leading TETRA products and high standards of pre-sales support. We are pleased to have the Sepura radios in our portfolio and to be the exclusive distributor for these successful products in Austria.
Hans Pawelka, Radio Solutions Managing Director, Kapsch, Austrian Government, Austria
RWE Power, Germany
RWE Power needed excellent coverage and the very highest communications availability, they will be using TETRA to undertake communications for everything from logistics, through to safety. Highly resilient handsets, which offer lone-worker features, were important to them. A long technology cycle for the whole solution was also essential, and Sepura demonstrated a proven technology roadmap.
Erich Pfaffelmayer, Director of TETRA, Frequentis, RWE, Germany
STUK - Radiation and Nuclear Safety Authority, Finland
Our decision to buy Sepura products came after an extensive evaluation of all the TETRA terminals available on the market. We selected Sepura's TETRA terminals because they are built to an excellent specification.
Kaj Vesterbacka Inspector, STUK, Finland , STUK - Radiation and Nuclear Safety Authority, Finland
Panama Canal Authority (ACP), Panama
The Sepura SRH3500 provides excellent audio quality, and offers a greyscale screen, which provides greater clarity in challenging light conditions, particularly bright sunshine. The radios will give us the reliable communications we need to maintain scheduling flexibility in the event of changing weather conditions, during lock maintenance outages, or if vessels encounter difficulties during transit, especially at locks.
Ramon Mouynes, International TETRA Sales Director, Beam Radio, Panam Canal Authority (ACP)
Swedish Police, Sweden
The success of this contract reflects the excellent relationship between SRS and Sepura, and is testament to Sepura's market-leading TETRA products and high standards of pre-sales support. We greatly look forward to working with Sepura in the coming months and years, on this and further projects. In the future, all RAKEL public safety users who adopt Sepura radios could also benefit from Swedish-specific terminal enhancements driven by the Police.
Lars-Magnus Gustavsson, Key Account Manager, SRS AB, Sweden
FLSS, Denmark
We are impressed with such an advanced solution provided by TetraStar and Sepura. The radios not only enable us to know at all times where our staff are located, but also increase their safety in potentially dangerous situations. The ability get in contact at the push of a button with every team member in an emergency situation is vital and invaluable.
John Brinck, Managing Director, FLSS, Denmark
Volvo, Sweden
Quality is one of the guiding principles at Volvo and it isn't surprising that high standards are expected from suppliers and all equipment installed at their premises. Sepura radios clearly met their criteria on every level.
Jonas Hoke, Account Manager, Swedish Radio Supply, Sweden , VOLVO, Sweden
OASA, Athens Urban Transport Organisation, Athens, Greece
OASA selected this solution because the Sepura SRM2000 radios give them integrated AVL (Automatic Vehicle Location) and voice communications in a single device.
Gregory Papakonstantinou, Radio Communications Manager, ANCO, Greece
Volos City Taxy, Greece
The objective was to improve productivity across the fleet. Volos City Taxi expects to achieve at least a 30% increase in job throughput as a result of its investment in TETRA technology. The TAXI dispatching and AVL software application, which takes advantage of the SRM2000's flexible PEI, was developed with this objective in mind.
Gregory Papakonstantinou, Radio Communications Manager, ANCO, Greece
Moscow Metro, Russia
Light-weight, versatile and designed for the harshest of public-safety and transport environments, the Sepura SRH3500 was the optimal solution for Moscow Metro.
Eugene Labutin, President, Compas+Radio, Russia
Ministry of Defence Police, UK
We have been using Sepura terminals for three years and are extremely satisfied with their performance. In addition, we are confident that the interoperability of the terminals will enable us to provide the highest standards of security and policing required by what is to be a unique public military event in our history - Trafalgar 200, 2005.
Chief Inspector, Dave Ansell, Ministry of Defence, Police, UK
QinetiQ, UK
The Best New Communication Security Product award received for our Low Signal Strength GPS device is the recognition of the dedication, commitment and hard work of the Sepura and QinetiQ teams involved in the development of the module. We are proud of this fruitful partnership and look forward to continued co-operation with Sepura.
Ian Pirie, Director of GPS Telematics, QinetiQ
Highways Agency, UK
The common user interface across Sepura's comprehensive range of terminals will provide great benefits in both training and ongoing user operation. Sepura will help the Highways Agency to deliver safe roads, reliable journeys and informed travellers.
Ian Chalmers, Regional Control Centre Technology Team Leader, Highways Agency
TETRARUS, Russia
We selected Sepura terminals because their GPS device makes them suitable for AVL (Automatic Vehicle Location) and APL (Automatic Person Location) applications; in addition their open interface allowed us to use our applications like database access, bar code scanning and telemetry. Sepura radios have been used in a variety of Russian TETRA projects and the feedback has been positive. In addition, the short delivery time of the terminals from Sepura enabled us to meet Victory 60 project's demanding deadlines.
Dr Valery Degtyarev, Head Co-ordinator, TETRARUS, Russia
Frogne, Denmark
Sepura mobiles were the only TETRA mobile radios to offer the unique flexibility and functionality that we needed. None of the competitors' products evaluated could meet the high standards set by Sepura.
Kaare Frogne, Managing Director, Frogne
North Yorkshire Police, UK
We ran a comprehensive procurement process that included extensive and demanding user and technical evaluation. It was very important to North Yorkshire Police that we identified a product that would meet our needs and support our aim of becoming the leading police service in the UK. Our staff continue to meet extremely challenging objectives and we wanted to provide them with equipment to assist them in delivering the best service possible to the people of North Yorkshire and the City of York, now and in the future. Key factors in North Yorkshire Police's decision to procure the SRP3000 were the proven GPS performance, the superb audio quality and Sepura's consistently high level of support throughout the evaluation process. We are looking forward to continuing our current excellent relationship with Sepura and working with them to develop the SRP3000 to its full potential.
Inspector Ian Thompson, North Yorkshire Police
Drenthe Fire, Netherlands
Zenitel, as leading supplier of TETRA equipment within the C2000 network, is very proud to be the first company to supply a state of the art TETRA product such as the Sepura SRM2000 terminal to the Fire Service in the Netherlands. Having built our reputation in this market by offering innovative and integrated solutions, we were quick to recognise the flexibility offered by the SRM2000 mobile radio.
Eric Geelhuysen, Sales Director, Zenitel, The Netherlands
Essex Police, UK
We have been using Sepura TETRA radio terminals for almost a year now, and our officers are extremely happy with their performance. In particular we are impressed with the clarity of the audio, and the additional TETRA features.
One of the most valuable benefits is the utility of having point to point telephony, text and status messaging, as well as the important emergency button, available in just one handset.
Furthermore, the terminal is highly portable and very easy to use. A radio terminal that is fit for purpose is vital for policing: we were looking for a TETRA terminal without gimmicks and the Sepura handportable does the job well!
We are impressed with Sepura as a company because they have kept pace with the development of Airwave, quickly adopting new features whenever these are brought in.
Chief Inspector Keith Beechener, Essex Police
Slovenia Police, Slovenia
We chose Sepura because the company meets all the requirements set by the EU tender specifications, from manufacturing quality to interoperability and proven financial stability. Sepura terminals provide excellent performance in difficult terrain and hostile environments. In addition, the level of support that Sepura and 3Tech have provided is also highly impressive; they have shown ongoing commitment and dedication to the provision of solutions to meet our needs.
Igor Bogataj, Head of Radio Communications Division, Slovenia Police
South Wales Police, UK
We have been using Sepura for over a year now and have two divisions live at the moment, deploying across the force throughout this year. We originally invited members of the South Wales Police to evaluate all the technology available to forces at that time and Sepura was the unanimous choice. That decision was made on handset size, ease of use and functionality, although people have been so taken with the improvement in voice and signal quality that they don't notice all the other bells and whistles.
We have over 4000 units for radio communication that are also used as a discrete radio for operations where officers have to wear specialist equipment.
The support from Sepura has been very good. We know that there is always someone at the end of the phone to speak to who understands our needs and can deal with problems, should any arise.
PC Ian Darlington, Airwave Implementation Team, South Wales Police
Cambridgeshire Constabulary, UK
Cambridgeshire Constabulary has been operationally live using the SRP2000 as the primary means of radio communication for 16 months now. Our users are pleased with the proven performance of the terminal and its functions, in particular with Point-to-Point. We have found that Sepura provides excellent customer technical help and support and are very pleased to continue our working relationship with them. The force has recently taken delivery of a number of SRM2000 mobiles for use by the CCTV centres and the users have been very satisfied with their clarity of audio and ease of use.
Richard Cranwell, Airwave Project, Cambridgeshire Constabulary
Hertfordshire Constabulary, UK
Hertfordshire Constabulary are using over 2,500 Sepura SRP2000 units. These terminals have proved themselves to be reliable and robust in all areas of policing. This, backed up with excellent technical and product support from Sepura, has reinforced our decision to choose this product.
PC Phil Douglas, Project Officer, Organisational Intelligence and Development Department, Hertfordshire Constabulary
Leicestershire Constabulary, UK
The performance of the SRP2000 is remarkable. The rugged, compact nature, functionality and the audio quality are well above our expectations. We are pleased to be the first UK police force to use the SRP2000 under operational conditions. We are utilising many of the 800 talk groups available and this is giving us much greater operational flexibility.
Gary Lewis, Airwave Project , Leicestershire Constabulary
Norwegian Army Signals Division, Norway
The SRP2000's human interface has proved easy for our soldiers to master; the GSM-style "look and feel" of the handset, together with its easy-to-follow menu structure, has made it accessible for users, something that is essential in active operations.
In addition, the device meets infrastructure device-security requirements and offers us full interoperability with the systems used by other alliance nations. We used the SRP2000 in recent survival-skills exercises hosted in Norway in which 15 nations participated, and we received only positive feedback.
Captain Odd Erik Kallokken, Signals Division, Norwegian Army
City of London Police, UK
We have in excess of 900 users regularly using SRP2000s in support of operations, overt and covert. Feedback from users is overwhelmingly positive. There is no doubt, that had we chosen any other supplier, we would not have had such a simple and straightforward delivery of the working product.
David Hargreaves, City of London Police
KELAG (Karntner Elektrizitats-Aktiengesellschaft), Austria
KELAG (Karntner Elektrizitats-Aktiengesellschaft), Austria
Russian Railways, Russia
When Russian Railways first undertook a huge programme of modernisation in February 2003, Sepura was the only supplier of TETRA radios in the 450 to 470 MHz range, the Government's approved frequency. The radios supplied over the years have enabled us to not only improve our efficiency, but also increase our data transmission capabilities. In addition, they are interoperable with the many different TETRA infrastructure types that we use.
Dmitry Alpatov, Deputy General Manager , Globalsvyaz, Russia
Goteborg Transport Authority, Sweden
The programmable keypad of the Sepura SRM2000 allows for pre-programmed messages to be assigned to single buttons. Our drivers can send a specific alarm message by pressing just one button. This improves the speed and effectiveness of our response.
Daniel Ulfheden, Project Manager, Goteborg Transport Authority, Sweden
Real Madrid Stadium Security, Santiago Bernabeu, Spain
Real Madrid Stadium Security, Santiago Bernabeu
Shropshire Fire and Rescue Service, UK
We undertook a rigorous assessment and evaluation of the returned submissions, and were highly impressed with the functionality offered by the Sepura SRM1000 and SRP2000 terminals. The robustness of the terminals and range of functions available withstand the difficult situations fire fighters find themselves in.
Ged Edwards, Airwave Project Manager, Shropshire Fire & Rescue Service
Civil Nuclear Constabulary, UK
I have to say that we have been absolutely delighted with our account handlers and have written to Sepura to say how pleased we are with their level of support. They are always quick to answer any technical or financial questions we raise and were very helpful in ensuring we got the best value for money.
Tony Presland, Airwave Project Manager, Civil Nuclear Constabulary
West Yorkshire Police, UK
With the use of SRP2000 sGPS we have moved towards control by the force and not by the officer. Furthermore, in some instances we have been able to move towards single crewing. This has allowed us to make our existing resources spread much further.
Superintendent Mark Bennett, Airwave Director, West Yorkshire Police
Avon and Somerset Constabulary, UK
We wanted the best handportable terminal for our officers and to ensure that we made the correct choice carried out an exhaustive evaluation of the SRP2000 and available alternatives. SRP2000 performed better during the evaluations and was also preferred by a panel of users representing each member force. We are delighted with the features and capabilities of SRP2000, particularly its weight and size.
Deputy Chief Constable Martin Richards, Representing the Joint Procurement Group lead by the Avon and Somerset Constabulary
ALSTOM, France
Our decision to buy Sepura products came after an extensive evaluation of all the TETRA terminals available on the market. We selected Sepura's TETRA terminals because they are built to an excellent specification and have been proven in real operational situations.
Maxime LACOUR, Purchasing Manager, ALSTOM
South Yorkshire Police, UK
The SRP2000 is a proven product that is highly flexible and popular with police officers. The quality and capability of the SRP2000 is known and acknowledged. Furthermore, the very positive experience of other forces that have already taken delivery of Sepura terminals gives us every confidence in Sepura as a company.
Mr Rob Robinson, Force Communications Manager, South Yorkshire Police
Nottinghamshire Police, UK
We wanted the best TETRA terminal for our officers and considered Sepura to offer the best combination of usability, proven technology, price and customer support.
Chief Inspector Paul Saint, Airwave Project Manager, Nottinghamshire Police
Cleveland Police, UK
We were looking not only for the best portable terminal for our officers, but also for a company that would work with us to develop those future features we consider important to policing in Cleveland. Sepura has clearly demonstrated its willingness to work with us and this, together with the high levels of satisfaction expressed by other police forces already using Sepura terminals, gives us every confidence in our choice.
Mr Ian Lund, Project Manager, Cleveland Police
Central Post Ambulance Transport Amsterdam (CPA), Netherlands
We left the choice of TETRA terminals to the users themselves, the ambulance personnel. In the decision making process the ambulance personnel were interested in the available functions and user friendliness of the Sepura terminals. For them the small size and lightweight of the SRP2000 were the decisive factors.
Richard Janssen, Project Co-ordinator, CPA (Central Post Ambulance Transport - Amsterdam)
Bedfordshire Police, UK
Sepura stands head and shoulders above all of the other companies that we have dealt with in bringing the Airwave service into Bedfordshire Police service. They are responsive, have a positive attitude, always willing to help and are always available. Also the Sepura training package is the most informative and useful of all the training that we have received.
Bob Fletcher and Richard Baddeley, Airwave Team, Bedfordshire Police
Lancashire Fire and Rescue, UK
Sepura was the only supplier that was able to supply a lightweight handportable. The only other suppliers' handportable units were still on the heavy and bulky generation one equipment. Ease of operation was also a major factor in the selection of Sepura with the method of operation of the competing handportable regarded as clumsy in comparison.
Ian Taylor, Communications Officer, Lancashire Fire and Rescue, UK
West Midlands Police, UK
Choosing the best terminals for West Midlands Police proved to be an easy decision after a detailed analysis of the products available. The Sepura SRP2000 not only is a proven product, but has the operational features that we need. In addition, the support provided by Sepura during the evaluation has been far more than we had expected and, more importantly, indicative of the level of customer support that Sepura provides to its existing customers. This is most reassuring.
Chief Superintendent Rick Abbotts, West Midlands Police
KMar (Koninklijke Marechaussee), Netherlands
We were particularly impressed with the audio quality of the SRP2000. For us this is a major factor as Airports can be very noisy places and high quality audio is vital for picking up important messages.
Kick Breeuwsma, Project Leader Schiphol Radio Terminals, KMar (Koninklijke Marechaussee)
