DMR FAQs

General support questions

Questions about using the radio

Questions about programming radios?

 

General support questions


I have been issued with a Sepura radio and have a question about it, can Sepura provide the answer?  

Before being issued, radios are configured to meet your operational requirements. This is normally done by a Service Provider either within your organisation or as part of a service agreement. Users of Sepura radios should address questions about the radio and its operation to the team that issued and support the radio.

 

I manage a fleet of radios, can Sepura provide technical support?  

To be able to provide effective support worldwide, Sepura have international partners who will distribute radios and provide support. Sepura provide in-depth training and support to our partners and we work closely with them to ensure that they are well placed to deliver high quality support. If you have purchased the radio from one of our partners please contact them for support as they will be best placed to understand your application and requirements.

 

Where can I buy accessories for my radio?  

Sepura provide a range of branded accessories for our products, the details of these can be found on our website. When seeking to purchase new accessories, users should contact their fleet manager or the partner that issued the radio as there may be restrictions on the accessories that can be used. For information on accessory availability and pricing please contact your local distributor.  

 

I have a fleet of DMR radios, are these still available?

 

Sepura are continuing to support and repair our DMR product portfolio for customers with deployments. Your existing service partner will be able to continue to provide technical support and repairs services. 

 

I used to be a Fylde customer, are their products still supported? 

 

Fylde Microsystems Ltd were acquired by Sepura in May 2014. The Fylde brand and products remain a part of the Sepura plc group. Technical support and services for systems under existing warranty agreements remains unchanged.

For partners, TES Communications Solutions are now the authorised service and support organisation for all legacy Fylde Micro equipment.  TES will provide warranty and maintenance services for all analogue product lines, including all MPT1327 trunked technology, see here for further details.

 

We are a Sepura channel partner and would like to obtain access to the Information Centre, how can we do this?

 

 

Sepura's Channel Partners are able to access the Information Centre from the Sepura webpage. To request a log in please email ic@sepura.com. Please note that access is only available to partners with agreements in place and that we are not able to process requests from private or group email addresses.

 

Questions about using the radio


Can I have a copy of the radio user guide?  

Quick reference guides for the terminals are provided with each radio when shipped. Please note, though that Sepura products are highly configurable to suit a broad range of organisations and operational processes. You should first contact the team that issued your radio as they will be able to advise how that particular radio has been configured and is expected to be used.

 

What does the orange button on top of the radio do?  

The orange button is the emergency key. This can be used to trigger an emergency call, depending on how the radio has been configured. Check with the team who issued the radio on how and when this should be used.

 

Questions about Programming Radios


Can I upgrade my radio software?  

The software is supplied with the radio and maybe upgraded when new releases become available subject to maintenance agreements. The software version in deployed radios is managed by your local fleet manager who will issue approved software and configuration that supports your operational needs. It is important to maintain the configuration and consistency across the fleet and it is not recommended that users should attempt to upgrade or change the software in the radio.

 

How do I obtain and install DMR Manager?  

DMR Manager is the tool for managing a fleet of radios; your distributor will be able to supply information about licences and training available.